Frequently Asked Questions

New items drop every Monday at 7:00 pm CST. All items will be available on the website to shop at drop time. 

Anywhere from 10-20 new pieces every week!

We have a “notify me when available” option on our website if an items sells out. In the event that the item is still available through the vendor and the request is high we will do everything to reorder an item. 

We highlight and sneak peek items the entire week prior to a drop. Be sure you’re following us on Instagram. You can also sign up for text alerts to receive a notification when new arrivals are live simply by texting "subscribe" to 877-712-0266.

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We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number, and 'damaged item received' in the subject line. help@oneelevenolive.com

Please contact your local post office first to see if they can assist you in locating your package. Please allow 2-3 business before contacting us from the date of the delivery scan. This allows the postal service time to re-route your package. If the package is still not located, please contact us via email. We will try our best to help locate the package and get it delivered to you in a timely manner. 

Yes. Our website only allows one discount code per purchase.

In the event that an order needs to be canceled for an unforseen reason, our cancellation policy allows you to cancel your order through contacting our customer service within a 12 hour window of when your initial order was placed. To contact our customer service, please e-mail directly at help@oneelevenolive.com or the chat button via our homepage. 

Yes! We have a storefront located at 679 US HWY 61 Suite A, Bloomsdale MO 63627. Hours vary each week so stay tuned to our social media accounts for new weekly hours.